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September 2016 Newsletter

    Welcome to the CoPOS Newsletter. Here you can find the latest on all things CoPOS.


    INTEGRATED CREDIT CARD PROCESSING

    Beginning with the release v4.0 (expected early October, 2016), CoPOS now supports credit card integration. Integrated credit card processing eliminates the need for the employee to swipe the card and manually enter the dollar amount charged to that card. It is hoped that having the purchaser swipe their own card will speed up the transaction process. In addition and, perhaps more importantly, it will eliminate the need to enter the dollar amount via the pin-pad, thus doing away with errors resulting from incorrectly entered amounts.

    We have chosen Gravity Payments as our integration partner and have successfully implemented integration at the Co-op Market and Deli, Fairbanks, AK. The integration has been in use there since August 25, 2016 and is working well.


    For your information

    CoPOS will be closed in observance of the following holidays in 2016:

    * Thursday, November 24  Thanksgiving Day
    * Monday, December 26     Christmas

    We will still be available for emergency support as outlined in our emergency support policy below.


    Reminder: Our emergency policy

    If at any time you have any questions, feel free to send a detailed email to support@copos.com or call us at 1.855.772.6767. We are available to help you from 8 am – 6 pm CST, Monday-Friday.

    We are also available for emergency support outside of our regular office hours. Emergencies are:

    * An entire system lockup or shutdown.
    * An event that prevents you from ringing up any sales.
    * Pricing that affects accurate transactions.

    All other problems will be addressed during scheduled office hours.