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Sales FAQs

  • Why CoPOS?

    CoPOS is a full-featured point of sale system that makes it possible for consumer co-ops (especially food co-ops) to have an extremely cost-effective way to meet their operational and informational needs. We provide everything, from project planning through installation, maintenance and customer support, data protection and supplies, and the best customer service in the industry!

    We are also a good solution for small, non-cooperative grocery stores.

    Click here for more information about CoPOS features or contact us!

    The CoPOS brochure is here…

  • What does a CoPOS system look like?

    If you go to the Gallery, you will see several examples of CoPOS systems in use, as well an example of label usage.

  • How do I get a hold of you guys?

    You can contact us anytime, Monday through Friday, from 8 a.m. – 6 p.m. Central Time.

    Call us at 855.772.6767 or drop us a line at info@copos.com.

  • What do people say about us?

    Our customers have many positive things to say about us. Click here for their comments and testimonials.

  • What’s the typical cost of a system?

    A two-lane store with a weigh station would cost just under $13,000.

    In addition to the standard terminal box, monitor and keyboard, each lane would include:

    • Scanner
    • Scale
    • Receipt printer
    • Cash drawer
    • The weigh station would have a scale and label printer.

    A system printer and additional label printer are also included in this configuration.

  • Does CoPOS offer financing?

    Yes, we offer financing, however, we require a 20% down-payment at the time the contract is signed.

    Give us a call! 855.772.6767

  • Do we provide references?

    Yes. References are available upon request. Give us a call at 855.772.6767. You can also see some of our customers’ testimonials here.

  • Does CoPOS provide POS-specific hardware, such as scanners, scales, etc.?

    Yes. CoPOS supplies all hardware, that when integrated with CoPOS software, provides everything necessary for a complete point-of-sale system. This includes scanners, scales, receipt and label printers, as well as all of the computer-related hardware, such as terminals, monitors, keyboards and servers.

    Here is more detailed product information…

  • What preparations is the store responsible for prior to installation of new CoPOS system?

    Prior to installation, the store is responsible for:

    • All wiring, including both network and electrical. We can provide specs for the network, but will not do the actual wiring.
    • Preparation of the counters and/or checkout lanes.
    • Providing an Uninterrupted Power Supply (UPS) for each station.
  • What is the process for installing and setting up CoPOS?

    The installation process consists of four steps:

    1. CoPOS conducts an uptake interview to collect information specific to your store. The uptake interview provides the information and details about the operation of your store and usually takes less than one hour. This is some of the information that we need to set up your CoPOS System: 
      • Base operational parameters such as sales tax, store address, etc.
      • Discounts and membership structure.
      • Departments and their related properties.
    2. CoPOS provides you with our standard CoPOS Item Template and Membership Template. The store is responsible for populating these templates. The information in these templates provides the data that will be loaded into the database. (CoPOS can usually get your store’s purchasing history from UNFI, which saves you time.) We suggest that you enter as many items as possible prior to going live. Accurate pricing is a must.
    3. CoPOS orders the hardware agreed upon in the final estimate. We assemble, configure and test all hardware prior to shipment.
    4. CoPOS schedules a go-live time. The quote specifies two days for setup and training. We are generally able to get the equipment set up in one evening, leaving plenty of time for training. After that, we’re only a phone call away.
  • How long does it take to go live after the contract is signed?

    It takes about 6 to 8 weeks to go live, once the contract is signed.

  • How did CoPOS get started?

    CoPOS began as an outgrowth of a point-of-sale (POS) system developed by Ken Geiger. His POS system, unique to co-ops, began at Bluff Country Co-op in Winona, Minn. He quickly expanded to other local co-ops and beyond. CoPOS is now used by over 65 co-ops and small grocers nation-wide.

  • Does CoPOS sell POS consumables?

    Yes. We sell receipt paper, shelf tags (multiple colors) and repack labels.

    We also sell custom labels. We can help you design your unique label. Consider using custom labels to promote branding for your store.

    Here is the catalog of our tags and labels.

    Our tags and labels are guaranteed to work with any CoPOS printer.
  • Does CoPOS charge a maintenance fee?

    Yes. It is based on the number of lanes. The fee is $70 per lane per month. For example, a two-lane store with a weigh station, maintenance would be $140 per month.

    Maintenance provides excellent support, bug fixes and upgrades.

    Support is available 8 a.m. to 6 p.m. Central Time, Monday through Friday.

    Phones are monitored after hours and on weekends for emergency support.

  • What colors are available for paper stock tags?

    All our paper stock tags are available in any color.

    Standard colors are white, red, lime, sunshine, apple, pumpkin and purple. Colors are shown in the details of each paper stock tag product page. Here are our paper stock tags…

    Computer monitors do not always display the true colors of our labels, contact us to request samples. If you prefer a different color, we can make that happen. Give us a call for details.

    If you have any questions at all about tags or labels, call us at 855.772.6767 or email us at support@copos.com.

    Our tags and labels are guaranteed to work with any CoPOS printer.
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